MerchPilot.ai Privacy Policy

A PTI Media LLC Brand

Your privacy is important to us. It is the policy of PTI Media LLC, the parent company of MerchPilot.ai, to respect your privacy and comply with applicable laws and regulations regarding any personal information we collect about you. This includes information gathered across our websites (such as https://merchpilot.ai) and any other services we own or operate.

1. Overview

Personal information is data that can be used to identify you directly or indirectly, such as your name, email address, IP address, device identifiers, payment details, and browsing activity.

Our sites may contain links to third-party services that maintain their own privacy policies. Once you leave our environment, their policies apply.

2. Information We Collect

We collect information in two ways:

2.1 Log Data

Our servers automatically record standard log information (IP address, user-agent, pages visited, timestamps, error diagnostics).

2.2 Device Data

We may collect:

• Device type & operating system
• Unique device identifiers
• Device settings and language
• Approximate geolocation (when permitted)

2.3 Personal Information We May Request

• Name
• Email address
• Phone / mobile number
• Social-media profiles

3. Legitimate Reasons for Processing

We collect and use personal data only when we have a legitimate business purpose, such as:

• Providing platform features and services (CRM, automation tools, analytics dashboards)
• Fulfilling subscriptions and transactions
• Communicating product updates, security notices, and marketing offers (with consent)
• Preventing fraud and securing our systems
• Meeting legal or regulatory obligations

4. How We Use Your Data

We may collect, use, store, and disclose personal information to:

1. Deliver, operate, and improve our websites, apps, and services.
2. Personalize content, dashboards, and user experience.
3. Process payments and manage subscriptions.
4. Provide customer support and respond to inquiries.
5. Conduct analytics, market research, and business development.
6. Send promotional communications you opt in to receive.
7. Run contests, sweepstakes, or surveys.
8. Maintain internal records and ensure security.
9. Comply with legal requirements or enforce our Terms of Use.

SMS consent: We do not share mobile information with third-party marketers. All opt-in data and consent records remain confidential.

We sometimes combine voluntarily provided information with data from trusted partners (e.g., enrichment services) to enhance your experience.

5. Security

We protect personal information using commercially reasonable safeguards against loss, theft, and unauthorized access or disclosure. No online method is 100% secure, so we also encourage you to protect your account credentials.

6. Data Retention

We keep personal information only as long as necessary for the purposes described above or as required by law. When no longer needed, data is deleted or anonymized.

7. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect their personal information.

8. Disclosure to Third Parties

We may share personal information with:

• PTI Media LLC affiliates and employees who need it to perform their duties.
• Service providers (e.g., hosting, payment, analytics, email & CRM platforms) under contractual confidentiality.
• Business partners or promoters (e.g., contest sponsors) only as necessary.
• Regulators, courts, or law-enforcement where legally required or to protect our rights.
• Successors in a merger, acquisition, or asset sale (subject to this policy).

Key vendors: Google Analytics, Open Web Analytics, Mixpanel, ActiveCampaign, Salesforce Sales Cloud, Stripe, Apple Pay.

We do not sell personal data.

9. Your Rights & Choices

• Access / Portability: Request a copy of the data we hold.
• Correction: Ask us to fix inaccurate or outdated information.
• Deletion: Request deletion of your data (subject to legal exceptions).
• Opt-Out / Marketing Preferences: Withdraw consent for promotional emails/SMS at any time.
• Non-Discrimination: Exercising these rights will not result in discriminatory treatment.

You may lodge privacy complaints with us or a supervisory authority. We will investigate and respond promptly.

10. Cookies & Similar Technologies

We use cookies and pixels to understand site usage and personalize content. You can control cookies in your browser settings. See our full Cookie Policy.

11. Business Transfers

If PTI Media LLC or MerchPilot.ai is involved in a merger, acquisition, or bankruptcy, personal data may be transferred and will remain subject to this Policy.

12. Regional Disclosures

12.1 U.S. State Privacy Laws (CA, CO, DE, FL, VA, UT)

Residents of these states have additional rights, including the right to know, delete, and opt-out of certain data processing. We do not sell personal data. Submit requests via the contact details below.

12.2 California – Shine the Light & CCPA/CPRA

California residents may request (once per year) a list of personal information categories disclosed for third-party marketing and the recipients. Mark your request “Request for California Privacy Information.” We honor CCPA rights to know, delete, and non-discrimination.

12.3 Australia – Privacy Act

Some overseas processors may not be regulated by the Australian Privacy Act. By using our services you consent to cross-border transfers.

12.4 Canada – PIPEDA

This Policy complies with PIPEDA’s Ten Principles, including accountability, limiting use, and safeguards. Canadian users may access, correct, or withdraw consent (with reasonable notice) as detailed in Sections 8 & 9.

13. Do Not Track

Browsers may transmit “Do Not Track” signals; at this time we do not respond to DNT.

14. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be highlighted on our site or emailed to registered users when required by law.

15. Contact Us

Privacy Administrator
Email: [email protected]
Web: https://merchpilot.ai/privacy

PTI Media LLC
321 High School Rd NE, Suite 584
Bainbridge Island, WA 98110
USA

If you believe your privacy rights have been violated and we have not addressed your concern, U.S. residents may contact their state Attorney General; Canadian residents may contact the Office of the Privacy Commissioner of Canada (OPC).

© 2026 PTI Media LLC. All rights reserved.